Access Storage - Highland

We rented a storage unit at Access Storage on Highland Rd in Kitchener for a short time when we were helping our sister relocate from another city to a local care home. Maylen was a joy to deal with. She explained everything clearly and was always exceptionally helpful when we had questions. We highly recommend this facility for their outstanding customer service.

The staff were friendly, helpful and professional. They responded quickly to my initial inquiry with clear, straightforward information. The Access reservation and rental procedures were simple and efficent. I appreciated the transparency regarding fees, unlike another storage facility I checked out; the other facility advertised low monthly rates, but by the time a multiplicity of extra fees were tacked on, the actual rates were much higher. We have been very happy with Access.

We rented a storage unit from Access Storage - Highland during a home renovation. Initially our thought was to rent for a couple of months but due to the pandemic, our renovation went sideways and we had to leave our things in storage since 2021 to now (March 2023). We are glad we chose Access storage. Getting a unit was a simple and easy process - access anytime was easy with a door/gate code. We had a tour of their clean and spacious facilities and were given the option to choose a unit on any floor. We picked the second level - any level would have been great. The elevators are quite large and they have carts/dollies that you can use for free and help you load and unload quickly. The unit itself was clean and heated steadily and every time we visited the unit, we always found the facilities very clean, dry and well-lit. We paid for insurance monthly just as a precaution but we are happy to report all our items were in perfect condition when we finally emptied the unit. I was surprised by how litttle dust it accumulated and zero zero critters. We definitely recommend Access Storage - Highland 100% and will keep them in mind for any future need.

I cant express how grateful I am to the team at Access Storage (Kitchener Highland West). They were all so helpful and willing to lend a helping hand. I want to give special thanks to Maylen for being some a kind soul. You’ve made my life 10x easier these past couple of days. I really appreciate all of you guy’s help :)

Sri and Maylen were the staff members who assisted us in signing up for a storage unit. They were both friendly and genuine. They took the time to answer our questions and show us the storage unit options, without feeling pressured into needing to sign up. Needless to say tho, we were very satisfied and ended up signing up for a storage unit. Pricing was affordable as well. -Jake