I called and requested a unit 5 X 10. The lady I dealt with, Michelle was so friendly and very helpful. She arranged everything via email and sent me receipts. I had to call and change this to a 10 X 10 last minute today and she again helped me. Even though I am sure more work to do the change, she again was friendly, helpful and promptly made the new arrangements. I had a unit here a couple years ago which is why I returned here again. It is very clean, heated, climate controlled and the service is great. She thanked me for my business and wished me a great rest of my day! Now that is the kind of customer service I like. Thank you Access Storage, and thank you Michelle.