Access Storage - Kitchener Northward

I have rented a storage unit twice here and both the times my experience has been great. The staff is super nice and friendly and always ready to help out. The units are clean and it’s easy to move your stuff in and out. The promotions during moving season help me out lot as I’m an international student or otherwise storage units can be really expensive. I’ll definitely recommend renting with them.

This was my first time renting a storage unit and it was definitely a bad experience due to the disorganization and rude staff at this location. I want to note that all other staff from access storage (the general customer service number and an upper management person) was great and really helpful. Here are some reasons why my experience sucked: 1. Very disorganized staff. Wouldn’t email me the paperwork that need to be filled out and gave me the wrong email for me to send photos of my drivers license 2. Bad customer service. They never answered their phones and wouldn’t return a voicemail. They also kept calling the emergency number instead of the primary one and wouldn’t leave a voicemail. 3. Staff are rude - more specifically Kim. Very rude to one of my housemates when she was moving stuff into the unit and lied to her to trick her into getting her own unit. And when Kim finally called the primary number and got a hold of me, she said “well, aren’t you a very difficult person to get a hold of” Renting a storage unit was supposed to make my move less stressful, but Kim and the maple location for sure made it more. Definitely would not recommend.

Great new and clean facility. Setting up space was easy with reduced rate for a few months. Easy move in and out! Would definitely recommend the space.

These guys are terrific! Kim and Jacqueline really know how to take care of customers! Always friendly and supportive. Clean facility and easy access to the highway. I highly recommend this location!

Jacqui (and Kim) are absolutely amazing! They have made the moving process and need for storage sooo much less stressful. They're always cheerful and ready to help! I've had previous storage experiences and the ladies made this one so much more personal and easy.